Terms of use

By using the services of HOMEIN FRAME, you acknowledge that you have read and agreed to abide by the following terms.

1. HOMEIN FRAME and its representatives are not responsible for monitoring the content you provide at any time. You may not use this service to store any content that contains or depicts any illegal, obscene, threatening or other objectionable content. The customer is responsible for complying with all legal rules applicable to your content.

2. When creating an account, customers need to provide some personal information, such as name, contact phone number and email address. HOMEIN FRAME is very aware of and values ​​your right to privacy. We will use, hold or store your personal data under the circumstances listed in the "About Personal Data (Privacy) Regulations Notice to Customers". So we ensure that your privacy will be protected whenever you use the service.

3. HOMEIN FRAME will try to deliver the goods in the shortest possible time on the basis of commercial reasonableness. However, the specific date and time cannot be guaranteed. Unless otherwise agreed by the parties in writing, HOMEIN FRAME reserves the right to deliver goods in installments and / or provide services in stages. Each delivery of the goods should be treated as an independent transaction, and the payment should be proportional to the overall purchase price specified in the sales agreement. The purchaser shall not refuse or cancel the delivery of other installments or stage goods in accordance with the sales agreement if the installment is delayed or fails to be delivered in accordance with this article and / or a service stage is performed.

4. For any delay or failure to deliver goods and / or provide services, including but not limited to any reason beyond the reasonable control of HOMEIN FRAME, including but not limited to any of the following actions, fire, casualties, flood, earthquake, war, strike, shutdown , Epidemics, workers ’illnesses or injuries, subcontractors’ shipment delays or closures, power outages, damage or destruction of production equipment, riots, insurgency, transportation delays or defaults, delayed or short supply of raw materials, labor shortage, third-party actions Or inaction, the actions of any government agency or any other reason beyond the reasonable control of HOMEIN FRAME ("Force Majeure"). In this case, HOMEIN FRAME must provide the buyer with written notice of force majeure in a timely manner. HOMEIN FRAME will not be held responsible or penalized for the loss or extension of time due to force majeure. If the force majeure event continues for more than forty-five days, HOMEIN FRAME may immediately terminate all or part of the sales agreement, but will not bear any responsibility or punishment, and provide written cancellation notice to the buyer.

5. We try to describe the products we provide as accurately as possible. However, our products are hand-made products with a high degree of personalization, so we do not guarantee that the product descriptions or other content of the website are 100% accurate, complete, reliable, up-to-date or free of errors. If the product we provided and purchased by you does not meet the description, your only remedy is to return it to an unused state to obtain a qualified replacement, repair, or refund.

6. If your product has quality problems, you can ask us to replace it or get a full refund of the product price within 7 days of receiving the product. Shipping costs are not refundable. Just take a digital photo of the item and one of the shipping boxes, attach it to an email and send it to info@homein-hk.com. Please attach in the body of the email: your order number, shipping ID or item number, a brief description of the reason for the return, and let us know if you are seeking replacement or refund. Your request will be processed within 48 hours, and you will receive an email notifying you that the replacement product is in production or a refund is being processed.

7. Before requesting a refund, please read our Terms of Use carefully, as these will guide you whether you have obtained the content you ordered, or whether you can request a replacement or refund.

8. We may provide you with links to your third-party websites / applications, but we cannot control the content of these websites and the usability of the content. Or this website service will not be interrupted, timely, safe or free of errors. You are responsible for familiarizing yourself with the privacy and other policies of each website, as well as the terms of service, and contacting the website administrator for related matters.

9. All information, content, software and materials we provide are protected by copyright and other relevant laws. You cannot copy or distribute these materials without the prior written consent of the copyright owner. These materials are only for your personal and non-commercial use, provided that you cannot modify these materials or remove any notices about copyright or other proprietary rights contained in these materials.